Privacy Policy

1. Introduction

Sherpa ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App").

By using our App, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, such as:

• Account information (if you choose to create an account)
• User preferences and settings
• Feedback and communications with us

2.2 Location Information

Our App requires access to your device's location to provide navigation services. This information is:

• Used only for navigation and trail guidance
• Processed locally on your device
• Not transmitted to our servers unless you explicitly choose to share it
• Stored securely and encrypted

2.3 Usage Data

We may collect anonymous usage statistics to improve our App, including:

• App performance metrics
• Feature usage patterns
• Crash reports and error logs

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our navigation services
• To improve and personalize your user experience
• To analyze usage patterns and optimize app performance
• To respond to your inquiries and provide customer support
• To ensure the security and integrity of our App

4. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating our App
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition, user information may be transferred
• Consent: We may share information with your explicit consent

5. Data Security

We implement appropriate security measures to protect your information:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure data storage practices

6. Data Retention

We retain your information only for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our App and services

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of certain data collection and processing

8. Children's Privacy

Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Third-Party Services

Our App may integrate with third-party services, such as:

• Map services (Mapbox)
• Analytics services
• Payment processors (if applicable)

These services have their own privacy policies, and we encourage you to review them.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy in the App
• Updating the "Last updated" date
• Sending you a notification (if you have an account)

Your continued use of the App after any changes constitutes acceptance of the updated policy.

11. International Users

If you are using our App from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

13. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected and how it's used
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising CCPA rights

14. GDPR Compliance (EU Users)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to be informed about data processing
• Right of access to personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision making