Terms of Service

Last updated: December 26, 2025

1. Acceptance of Terms

Welcome to Sherpa ("we," "our," or "us"). By accessing or using our mobile application and web services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms").

Please read these Terms carefully before using our Service. If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

Sherpa provides a trail navigation and outdoor recreation platform that includes:

  • Mobile application for trail navigation and GPS guidance
  • Trail center management tools for administrators
  • Trail condition updates and announcements
  • Map visualization and route planning features
  • Push notifications for trail updates and alerts

3. User Accounts

Some features of our Service require you to create an account. When creating an account, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Keep your password secure and confidential
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized access or security breach

We reserve the right to suspend or terminate accounts that violate these Terms or for any other reason at our discretion.

4. User Conduct

When using our Service, you agree NOT to:

  • Violate any applicable laws, regulations, or third-party rights
  • Use the Service for any unlawful or fraudulent purpose
  • Interfere with or disrupt the Service or servers
  • Attempt to gain unauthorized access to any part of the Service
  • Upload or transmit viruses, malware, or other malicious code
  • Collect or harvest user data without authorization
  • Impersonate any person or entity
  • Use automated systems or bots to access the Service
  • Circumvent any security measures or access controls

5. User Content

You may be able to submit, post, or share content through our Service ("User Content"). By submitting User Content, you:

  • Retain ownership of your User Content
  • Grant us a worldwide, non-exclusive, royalty-free license to use, display, and distribute your User Content in connection with the Service
  • Represent that you have the right to submit such content
  • Agree that your User Content does not violate any third-party rights

We reserve the right to remove any User Content that violates these Terms or that we find objectionable.

6. Intellectual Property

The Service and its original content, features, and functionality are owned by Sherpa and are protected by international copyright, trademark, and other intellectual property laws.

You may not:

  • Copy, modify, or distribute our content without permission
  • Use our trademarks or branding without authorization
  • Reverse engineer or decompile any part of the Service
  • Remove any copyright or proprietary notices

7. Third-Party Services

Our Service integrates with third-party services, including:

  • Mapbox for mapping and navigation
  • Supabase for data storage and authentication
  • Facebook and other social media platforms for sharing
  • Push notification services

Your use of third-party services is subject to their respective terms and privacy policies. We are not responsible for the content, privacy practices, or policies of third-party services.

8. Trail Safety Disclaimer

IMPORTANT: While our Service provides navigation assistance and trail information, you acknowledge and agree that:

  • Trail conditions can change rapidly and may not be reflected in the app
  • GPS and navigation features may be inaccurate or unavailable in some areas
  • You are solely responsible for your safety while on trails
  • You should always carry appropriate safety equipment and supplies
  • You should check local weather and trail conditions before any outdoor activity
  • The Service is not a substitute for proper preparation, training, and judgment

Outdoor activities involve inherent risks including injury or death. Use the Service at your own risk.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • Implied warranties of merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy or reliability of any information
  • Uninterrupted or error-free operation

We do not warrant that the Service will meet your requirements or that any errors will be corrected.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHERPA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

  • Any indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, data, use, or goodwill
  • Personal injury or property damage resulting from your use of the Service
  • Any unauthorized access to or use of our servers
  • Any interruption or cessation of the Service

In no event shall our total liability exceed the amount you paid us, if any, in the past twelve (12) months.

11. Indemnification

You agree to defend, indemnify, and hold harmless Sherpa and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Your User Content

12. Termination

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including:

  • Breach of these Terms
  • Request by law enforcement or government agencies
  • Unexpected technical or security issues
  • Extended periods of inactivity
  • Discontinuation of the Service

Upon termination, your right to use the Service will cease immediately.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Canada, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration or in the courts of Quebec, Canada.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by:

  • Posting the new Terms on this page
  • Updating the "Last updated" date
  • Sending you a notification through the app (for material changes)

Your continued use of the Service after any changes constitutes acceptance of the new Terms.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Sherpa regarding the use of the Service and supersede any prior agreements.

17. Contact Us

If you have any questions about these Terms of Service, please contact us:

Email: marcantoine.carrier@sherpa-app.com

Terms of Service